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HSR&D Center for Health Information and Communication (CHIC)


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The New CHIC

The New CHIC

Our new Center for Health Information and Communication comes with new challenges and opportunities for innovation...

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New Opportunities

New Opportunities

Our new center provides multiple exciting opportunities for research partnerships with other organizations...

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The Big Move

The Big Move

A new building, although still in the early planning stages, will be arriving to the VA campus and taking the place of what is currently Building 5...

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About Us

The Health Services Research and Development (HSR&D) Center for Health Information and Communication (CHIC) group is a diverse cadre of researchers joining together to transform the healthcare system, both within and outside the VA so every patient receives consistent, high-quality care. With this in mind, our research priorities are:

Goal Areas

• Advance the use of HIT as a knowledge management tool that connects systems to people;

• Develop interpersonal approaches to improve patient safety outcomes via enhanced information exchange during handoffs of care;

• Translate health services research into effective clinical practice;

• Develop skilled and passionate researchers with the skills to improve VA healthcare, with an emphasis on health information and communication;

• Leverage the benefits of collaborative research relationships by collaborating with VA scientists from other medical centers to spark innovation and creative use of limited resources.

Learn More

Browse our website by expanding the navigation pane by clicking in the top left “Center for Health Information and Communication (CHIC)”.  You can learn more about us, fellowship programs, our commitment, resources and contact information.


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Vision & MissionFind us on Facebook

The vision of the Center for Health Information and Communication (CHIC) is to improve Veteran’s health through innovative applications of health information and health information systems that serve the population-based and interpersonal needs of patients and clinicians.

The CHIC’s mission is to generate knowledge about the design and utility of innovative health information technology (HIT) approaches to improve the quality and outcomes of care. 


The VA Health Services Research and Development (HSR&D) Human-Computer Interaction & Simulation Laboratory was developed by the VA Center for Health Information and Communication, in collaboration with the Indianapolis VA Medical Center, with a goal toward transforming the VA’s  health information systems.  Established in 2008, the laboratory is located within the main hospital facility in close proximity to patient care areas.  This laboratory is intended to foster collaborations with HSR&D Principal Investigators across the U.S. and provides a means to evaluate a wide variety of VA health information technologies and provide evidence for their design and implementation.  The laboratory group utilizes multiple methods including field-based studies and scenario-based simulations to improve the efficiency, effectiveness, and safety of health information technology for VA employees and patients.  If you would like to learn more or discuss a potential research proposal involving the laboratory, please contact April Savoy, PhD.


Senior Program Manager Hired – Linda Collins has been hired as the Center’s new Senior Program Manager. Linda will lead our Center’s team of professional staff in the conduct of cutting-edge research to improve population health of Veterans.